Question 1

What is the process for an assessment?

Accepted Answer

Before our assessment, we arrange a time for a phone call to talk about the reasons for your referral, and to decide on the best approach. We will send you forms via email or post, for you to complete. These forms help to gather important information about your child, and their developmental history. Assessments are carried out in your home or school, and usually take around 2 hours. Your child needs to wear comfortable clothing and runners.
 
Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 2

How long is your waiting list?

Accepted Answer

Average waiting times for an appointment is between 3 and 6 weeks and can be longer during busier times. You can opt to be contacted in the instance of a cancellation, and we will try our very best to see you as soon as possible. 
 
Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 3

What is the age range of the children you work with?

Accepted Answer

We accept referrals for children aged 2 years, 6 months and upwards.
 
Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 4

Will my Insurance cover therapy fees?

Accepted Answer

Most health insurance companies cover a percentage of the costs associated with OT. This will depend on your Health Insurance Plan Cover. Please contact your Insurer for more details.

Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 5

Are your recommendations accepted by the Department of Education, the HSE and authorities such as the County Council?

Accepted Answer

Yes, all reports and recommendations are fully accepted by Government Bodies and Agencies.
 
Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 6

Do you have a cancellation policy?

Accepted Answer

We ask that if you cannot go ahead with your appointment, that you contact us as soon as possible so that we can offer the appointment to another family/person. We will try to reschedule your appointment for as soon as possible. Cancelled sessions which are re-arranged are not charged. Therapy appointments which are cancelled without 48 hour notice, and not rearranged are subject to a 50 euro charge.

Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 7

How and when do I pay?

Accepted Answer

Payments are due in full on day of assessment/treatment session. You can pay by Electronic Funds Transfer, via online banking. We hope to have a card facility available soon.

Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 8

How do I refer to you?

Accepted Answer

You can self-refer directly to the service, via phone or email; you do not need a referral from a GP.

Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 9

What are your opening hours?

Accepted Answer

We are open Monday to Friday from 9.30 am - 2.00 pm.

Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 10

How far do you travel?

Accepted Answer

We travel up to an hour away from the Loughrea/Athenry area.

Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 11

My child has been assessed by another OT, can we still avail of your service?

Accepted Answer

If your child has been assessed within the last 12 months by an OT, you can avail of the service without a formal assessment, if you are able to provide a copy of the report. If it is longer than 12 months since your child has seen a Therapist, it is policy to reassess your child. It is best to work with one OT at a time.

Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377

Question 12

How long will it take for me to receive my report or recommendations?

Accepted Answer

We aim to get your report and/or recommendations to you within one week of your assessment. Reports are sent via email, and are password protected. We can also post your report to you if preferred. 
 
Natalie Halloran TheraMe
Redefining Potential
Email: nataliehalloranotservices@gmail.com
Phone: 087 7708377